This policy applies to all payments made to Cademix Institute of Technology, covering consultation fees, program enrollments, service charges, and other financial transactions unless a specific contract explicitly provides otherwise. By making a payment, the payer acknowledges and agrees to these terms.
All payments made are non-refundable once processed. Refunds will not be issued based on dissatisfaction with the outcome of a service or consultation. The only exceptions to this rule are cases where an explicit written agreement specifies different refund conditions.
For cancellations, if a service such as an online consulting session is canceled more than 48 hours before the scheduled time, a 50% cancellation fee will apply. Cancellations made within 48 hours of the scheduled time are non-refundable. Requests for rescheduling are subject to availability and may incur an administrative fee. Changes to scheduled services are not guaranteed and will be reviewed on a case-by-case basis.
Administrative discussions related to refunds, payment adjustments, or any request for an exemption from this policy will be subject to an administrative fee of €200. Any overpayments made by the payer will be refunded after deducting an administrative processing fee of €200. It is the responsibility of the payer to verify payment details before proceeding with the transaction to avoid unnecessary administrative fees.
Any discussions regarding dissatisfaction with a service that lead to additional administrative time or review will be charged a non-refundable fee of €200. This includes any requests for reconsideration of policies, service outcomes, or any claims that require review beyond the standard scope of service delivery.
For consulting sessions or services that require preparation, such as an online meeting where the mentor has already reviewed the CV of an applicant or received a list of questions for the meeting, a cancellation does not change the cost, and no refund will be issued regardless of the time of the cancellation request.
If a specific contract governs a service or payment, the terms in that contract will take precedence over this general policy. Any deviations from this policy must be explicitly stated in a written and signed agreement. Verbal agreements or informal communications will not override the terms outlined here.
All disputes related to payments, cancellations, or refunds must be submitted in writing. Chargebacks or unauthorized disputes initiated without prior written communication will be subject to legal action and additional administrative fees. By proceeding with payment, the payer agrees to adhere to this policy and acknowledges that failure to comply may result in forfeiture of fees paid.
For further clarification or inquiries regarding this policy, please contact our administration team before making a payment. No exceptions will be made after the payment has been processed.
